Return and Refund
Aanya Linen Return and Refund Policy
At Aanya Linen, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or you may change your mind. To ensure a worry-free shopping experience, we offer a hassle-free return and refund policy.
60-Business-Day Return Window
You can return any item purchased from Aanya Linen within 60 business days from the date of delivery for a refund or exchange. We want you to be completely satisfied with your purchase, and we stand by the quality of our bedding.
🌟 Special Note on Custom & Oversized Orders
We specialize in creating custom-tailored linens, extra-deep pocket sheets, and oversized bedding (such as Alaskan, Wyoming, and Texas King sizes). Unlike many other brands, we happily accept returns and exchanges on our custom and oversized orders too! You can return these items within our standard 60-business-day window to ensure you get the perfect fit for your bed.
Conditions for Returns
- Return Authorization: Contact our customer support team at hello@aanyalinen.com to initiate your return. This helps us provide you with the correct return address and a prepaid shipping label.
- Item Condition: The item(s) must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: Please provide a valid proof of purchase, such as an order confirmation email or order number.
Free Return Shipping
We are proud to offer 100% Free Return Shipping for our customers. Whether you changed your mind, ordered the wrong size, or received a defective item, Aanya Linen LLC will cover the return shipping costs. Once your return is authorized, we will provide you with a free prepaid return shipping label at no extra charge.
Refund Process
Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 3 to 5 business days for the funds to reflect in your account, depending on your bank or credit card provider.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at hello@aanyalinen.com within 7 days of receiving your order. We will arrange for a free replacement or a full refund immediately.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our standard return process once the package is delivered.
Contact Us
If you have any questions or require assistance with your return, please feel free to reach out to our support team at hello@aanyalinen.com. We are always here to help!